QCS/DCS Field Service Engineer - North East

As part of the Northern Service Team provide 24/7 support on site for ABB QCS and DCS
equipment.
After initial ABB product training, you will be responsible to deliver the Service Agreement to:
Preventative and Corrective maintenance on ABB QCS/DCS equipment, configuration, calibration, modification, cleaning and adjustment.
Participate in a 1 week in 3 on Call Rota.
Develop a strong working relationship with customer across production and engineering.
Prepare and present reports following site visits and in additional a monthly report for allocated sites
Provide High level field and in house technical support, including out of hours support
Fulfil Service Agreement obligations, demonstrated by the use of ABB ServicePro and other reporting tools
Provide application support and software troubleshooting to customers, on site and by remote dial in
Advises clients as to maintenance procedures, evolution, site planning, operational methods, process measurement and control
Flexibility to travel to sites anywhere in the UK for above activities in addition to primary areas of responsibility
Prepare and write technical reports for internal and external use
Promote sales of maintenance services and equipment, including spare parts, and advise Sales department of possible sales leads
Assists Sales and Account management with preparation of quotations
Commission equipment in the field as part of the project team

Requirements

Degree or HND in Electrical or Measurement & Control Engineering
Clean Driving Licence (UK)
Self-Motivated and able to work unsupervised
Demonstrate excellent customer focus
Good networking skills
Results orientation
Knowledge of Paper Industry - desirable
Knowledge of ABB QCS or DCS systems - desirable
Commercial awareness - desirable